Predictive models: what is predictive machine learning and how it can improve your business
September 1
Predictive models based on machine learning are becoming essential tools for companies of all sizes, in order to meet the demands of an increasingly competitive market. These models can help companies predict future customer behavior, improve […]
The importance of user experience personalization in the AI era
August 22
Customer experience (or user experience) has become an increasingly important aspect for companies, especially in call centers, where operators must provide quick and effective service to customers. However, with the advent of theArtificial Intelligence (AI), contact […]
Chatbots vs. human operators: how to strike the right balance to deliver quality customer service
August 16
I chatbots, or chat assistants, are software programs designed to simulate human conversations through texts or conversations. In recent years, chatbots have become increasingly popular in customer service, as they allow 24/7 responses to users to […]
Contact center optimization: strategies and tips to increase customer satisfaction
August 9
The contact center is the main point of contact between a company and its customers. A well-organized and optimized contact center is critical to delivering anexcellent customer experience, building customer loyalty, and protecting the company's brand. […]
Sentiment analysis by voice recording: how to understand what your customers are thinking
July 28
Today more than ever, customer experience is a key factor in a company's success. Thoroughly understanding your customers' needs and their level of satisfaction is key to building their loyalty and growing business. But how to […]
How can an IVR contact center enhance the operational efficiency of customer care specialists?
July 12
The world of customer service is constantly evolving, and companies are looking for solutions to improve the consumer experience, reduce costs, and increase the efficiency of their operators. In this context, the adoption of an IVR […]
