Learn how to use omnichannel customer engagement for successful interactions
November 10
Omnichannel customer engagementhas become a key element for modern companies that want to provide a memorable experience for their customers. This strategy enables interaction with users through different communication channels, providing continuity and personalized engagement. What […]
Automation triggers: what they are and how to apply them to customer care
October 25
In the dynamic world of contact centers and enterprise communications, theautomationhas become an essential component in improving operational efficiency and customer experience. Automation triggers are useful and very important tools in managing the automation of interactions […]
WhatsApp integration: the opportunities and benefits facing an omnichannel contact center
October 17
In today's digital world, companies are constantly looking for innovative ways to improve the customer service experience. Opening a communication channel via WhatsApp can be a strategic move for contact centers that wish to offer quality, […]
XCALLY Transforms Intred's VIP Customer Care with Personalized IVRs
October 12
In the competitive world of telecommunications, the ability to handle customer inquiries promptly and accurately is critical to success and retention. To meet this challenge, Intred has chosen to make a difference through its partnership with […]
Is the ChatGPT revolution also affecting contact centers?
September 22
Technology is continually changing the way companies interact with their customers. One of the emerging tools in this revolution is ChatGPT (Generative Pre-trained Transformer), the artificial intelligence system that in recent months is literally disrupting our […]
Workforce management and customer experience: the importance of strategic human resources management for service excellence
September 5
Within an increasingly competitive world, customer service excellence has become a key differentiating element. At the heart of high-quality customer service is a well-managed and motivated human resources team. This is where the workforce management. Why […]
