Why customer journey mapping is an indispensable tool for a contact center
November 29
The customer journey mapping is a useful tool because it enables companies to understand the entire journey that customers take. This methodology enables the identification of customer touch points and analysis of customer experiences, emotions, and […]
The benefits of XCALLY WhatsApp Connector for an omnichannel customer experience
November 24
WhatsApp represents a powerful tool for implementing an omnichannel strategy, offering numerous benefits for companies. Its wide distribution and ease of use make it a favorite communication channel for consumers. With WhatsApp, it is possible to […]
Learn how to use omnichannel customer engagement for successful interactions
November 10
Omnichannel customer engagementhas become a key element for modern companies that want to provide a memorable experience for their customers. This strategy enables interaction with users through different communication channels, providing continuity and personalized engagement. What […]
Automation triggers: what they are and how to apply them to customer care
October 25
In the dynamic world of contact centers and enterprise communications, theautomationhas become an essential component in improving operational efficiency and customer experience. Automation triggers are useful and very important tools in managing the automation of interactions […]
WhatsApp integration: the opportunities and benefits facing an omnichannel contact center
October 17
In today's digital world, companies are constantly looking for innovative ways to improve the customer service experience. Opening a communication channel via WhatsApp can be a strategic move for contact centers that wish to offer quality, […]
XCALLY Transforms Intred's VIP Customer Care with Personalized IVRs
October 12
In the competitive world of telecommunications, the ability to handle customer inquiries promptly and accurately is critical to success and retention. To meet this challenge, Intred has chosen to make a difference through its partnership with […]
