customer care

Revolutionizing the Customer Journey in call centers: the importance of personalization and omnichannelity

November 29

In the labyrinth of customer-business interactions, the customer journey stands as the indispensable map to guide to a unique destination: customer satisfaction. Creating a well-defined customer journey is crucial and also contributes to the loyalty and […]

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How to choose an omnichannel call center software

November 26

The choice of an omnichannel call center software is critical for customer service companies today. This is because in such an environment, the use of omnichannel software plays a crucial role in ensuring an optimal and […]

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Real Time Translator: Facilitates Multilingual Conversations with XCALLY

November 22

In the dynamic world of customer services,multilingual communication is essential to meet the needs of a diverse customer base. To facilitate this process, XCALLY offers an innovative feature: the Real Time Translator. What is Real Time […]

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Fido Case Study - Promoting financial inclusion with XCALLY

November 13

In this case study, we will analyze how XCALLY enabled Fido, a client of Partner Maxin Solutions Ltd., to implement a tailored and innovative project in the financial field. Who is the client Fido is a […]

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How AI integration is transforming customer service

October 15

The technological evolution of recent years is profoundly changing the expectations of customers, who are increasingly demanding in terms of service quality and response time. To keep up with these changes and offer a consistently personalized […]

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What is it and what benefits does customer support automation bring

October 11

With the increasing digitization of services and the shift of customers to increasingly technological channels, expectations in terms of customer experience have evolved radically. Companies must therefore leverage innovative solutions to scale and ensure business continuity, […]

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