Call management software: optimizing the customer experience
January 22
Communications management is critical to the success of any business that relies on direct contact with customers. In this context, call management software is a crucial tool for coordinating and optimizing telephone interactions, ensuring effective and […]
Frustrated customers and stressed agents? Introduce callback system in your call center!
January 13
Statistically, at least 60 percent of customer service customers believe that a one-minute wait when calling a company is an unacceptable time. This is because end-user expectations have been evolving and, as of today, speed of […]
AI in customer support: how artificial intelligence transforms customer care
January 8
As consumer expectations increase and the market becomes increasingly competitive, companies must find innovative ways to meet their customers' demands.AI not only allows for automated operations, but also offers the ability to personalize the customer experience, […]
Revolutionizing the Customer Journey in call centers: the importance of personalization and omnichannelity
November 29
In the labyrinth of customer-business interactions, the customer journey stands as the indispensable map to guide to a unique destination: customer satisfaction. Creating a well-defined customer journey is crucial and also contributes to the loyalty and […]
The choice of an omnichannel call center software is critical for customer service companies today. This is because in such an environment, the use of omnichannel software plays a crucial role in ensuring an optimal and […]
Real Time Translator: Facilitates Multilingual Conversations with XCALLY
November 22
In the dynamic world of customer services,multilingual communication is essential to meet the needs of a diverse customer base. To facilitate this process, XCALLY offers an innovative feature: the Real Time Translator. What is Real Time […]
