How can an effective omnichannel customer journey be created?
July 17
As the world transforms and becomes increasingly connected and digitalized, it becomes crucial for companies to provide a seamless and continuous experience to their customers. To do this, the choice of many companies is to rely […]
The use of Predictive Analysis in customer care: how technology can improve customer experience
June 30
Customer care represents one of the main points of contact between companies and customers. Every day, companies receive a large number of support requests from users, which may relate to technical problems, inquiries, or complaints. Therefore, […]
Efficiency and Flexibility in the Modern Workplace: Exploring the Benefits of Hot Desking
April 11
Hot desking is a work practice that is becoming increasingly popular in many companies that have a modern approach to the world of work. This method involves assigning flexible workstations to employees, which they can only […]
What is Workforce Management and How Does it Work?
March 31
What is workforce management? Workforce Management (or Work Force Management or WFM) is a set of processes and strategies used by companies to manage personnel and workforce-related activities. In general, WFM aims to maximize the efficiency, […]
Gitex Dubai 2022: the world’s leading technology event. XCALLY participates with DVCOM
October 1
The Gitex 2022 event will take place in Dubai from 10 to 14 October 2022. Gitex Global is one of the world’s leading technology events, with over 250,000 guests from more than 140 countries. The convention […]
XCALLY Call Center Software: Realtime Interaction Management
July 25
See who is working on each interaction in real time! In shared environments, like mailboxes, it's really important to have the awareness of who is working on customer interactions in realtime. In XCALLY Motion a visual […]
