The state of AI Customer Service: the challenges and opportunities ahead
July 21
With the advent of 2023, Artificial Intelligence is revolutionizing the way companies manage customer service. AI is becoming increasingly sophisticated and accessible, providing fresh prospects for enhancing customer experience, increase process efficiency and reduce costs. How […]
Chatbots are artificial intelligence (AI) programs designed to simulate human conversations through a messaging platform. Chatbots can be integrated in various ways, from websites to messaging applications, from social media to email, to provide customer assistance […]
What is a ChatBot? A ChatBot is a software based on AI, able to simulate an intelligent conversation with users on a chat system. It offers a functional support service through the main messaging platforms such as Slack, […]
