iSpeech Text to Speech: The Revolution in Customer Care Automation.
March 15
Technological evolution has led to major advances in the customer care field, and one of these is the introduction of text to speech. In this article, we will explore the concept of iSpeech Text to Speech, […]
XCALLY Instant: Instant Messaging for Effective Customer Care on Whatsapp.
February 9
In recent years, WhatsApp has established itself as one of the leading instant communication channels, with billions of active users worldwide. This popularity has led many companies to leverage WhatsApp as a customer care tool to […]
How AI chatbot can transform customer service with XCALLY
February 6
In today's digital age, companies are constantly looking for innovative solutions to improve their customer service processes and deliver exceptional service experiences. As customer expectations continue to rise, companies will find themselves under increasing pressure to […]
Conversational AI and chatbots: what are the main differences and how to use them for an effective customer experience
December 22
In the ever-evolving digital world, companies are constantly seeking to improve the customer experience and offer increasingly efficient support services. Two technologies that have gained ground and are increasingly important in contact center realities are the […]
What is conversational marketing and how it can improve customer dialogue
November 13
Conversational marketing is becoming an increasingly important component of modern marketing strategies. Based on dialogue rather than simple communication, it helps companies approach customers in a more natural and engaging way, listening to their needs and […]
XCALLY: the omnichannel solution for optimizing credit recovery
November 7
Credit recovery, or debt collection, is a crucial challenge for companies that want to maintain their financial strength and reputation in the market. However, traditional communication channels such as telephone, email or mail often prove ineffective, […]
