chatbot

Chatbot AI: how artificial intelligence is revolutionizing customer service

September 16

Chatbot AI are taking an increasingly central role in companies' customer service systems. By harnessing the power of Artificial Intelligence, these virtual assistants can significantly improve the customer experience and the efficiency of business processes. Let's find […]

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Artificial Intelligence in customer service: transforming the customer experience

August 21

Artificial intelligence in customer service, or AI applied to customer service, is revolutionizing many areas and sectors where contact with end users is critical. Companies are increasingly relying on new technologies to improve the customer experience […]

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Chatbot evolution: from basic bots to artificial intelligence

June 14

The evolution of chatbots has revolutionized the way companies interact with customers. From simple basic bots, chatbots have become increasingly sophisticated through the integration of artificial intelligence. In this article, we will explore the history of […]

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Conversational AI and Chatbots: Transforming Omnichannel Customer Experience with XCALLY

May 16

Conversational AI and chatbots have emerged as powerful tools in the realm of customer experience, enabling personalized interactions and providing immediate and intelligent support. In this article, we will explore how Conversational AI and chatbots are […]

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WhatsApp for business: the key to effective customer care

April 12

Customer service is now an indispensable service for companies, whether they are in sales, manufacturing or public administration. Any business that interfaces with end users will need customer service, more or less structured. Today's consumers are […]

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Chat with Artificial Intelligence: the seamless integration of human support and technology

April 9

The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or […]

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