Fido Case Study - Promoting financial inclusion with XCALLY
November 13
In this case study, we will analyze how XCALLY enabled Fido, a client of Partner Maxin Solutions Ltd., to implement a tailored and innovative project in the financial field. Who is the client Fido is a […]
Enhancing Financial Services through XCALLY: Mukuru's Case study
September 6
This case study delves into how Mukuru partnered with XCALLY to seamlessly integrate voice and digital communication, leading to remarkable improvements in operational efficiency, customer engagement, and service quality. Who are Mukuru? An introduction Mukuru is […]
Case Study Rodd Hotels: XCALLY's Solution for the Hospitality Sector
June 3
In this case study, we will analyze how XCALLY, with the support of its partner, successfully implemented an omnichannel solution for a well-known hospitality company in Canada and the USA. By leveraging the ease of integration […]
XCALLY & Key IVR: a new partnership for excellent omnichannel customer service and outstanding customer payment experience
June 5
Why is this partnership great news for the customer Experience? We find together XCALLY, an innovative omnichannel automation platform for Customer Care, and Key IVR, a company that offers automated payment services globally. On one hand, […]
Case study: how artificial intelligence helps contact center management
January 23
In this case study, we will analyze how the use of omnichannel and reporting tools has allowed a leading company in the logistics sector to optimize the management of contact center and improve business, using the […]
The Casaforte Case Study: increasing redemption with Vidaoo
January 16
Casaforte is leading self storage group in Italy, which allows space to be rented from 2 to 100 square meters to meet all storage needs. The client wanted to maximize lead conversion, through a service run by […]
