Artificial Intelligence in customer service: transforming the customer experience
August 21
Artificial intelligence in customer service, or AI applied to customer service, is revolutionizing many areas and sectors where contact with end users is critical. Companies are increasingly relying on new technologies to improve the customer experience […]
Improve customer service quality with XCALLY Quality Analysis
July 17
Do you want to enhance the quality management of your customer interactions, optimize service delivery, and foster continuous improvement? XCALLY Quality Analysis is the solution for you. Using cutting-edge artificial intelligence technologies, XCALLY Quality Analysis analyzes […]
What is an Artificial Neural Network and how does it work?
July 5
Artificial neural networks (ANNs) are inspired by the functioning of the biological brain and its ability to learn through experience. What is an Artificial Neural Network? An Artificial Neural Network, or ANN, is a computational model […]
Chatbot evolution: from basic bots to artificial intelligence
June 14
The evolution of chatbots has revolutionized the way companies interact with customers. From simple basic bots, chatbots have become increasingly sophisticated through the integration of artificial intelligence. In this article, we will explore the history of […]
Chat with Artificial Intelligence: the seamless integration of human support and technology
April 9
The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or […]
Explainability in AI: understanding artificial intelligence to improve customer care
March 21
Artificial intelligence is increasingly being used in customer interactions, but it is important for companies to be able to explain the decisions made by their systems, to give greater transparency to a world, in some cases, […]
