artificial intelligence

In recent years, the relationship between companies and customers has undergone a radical transformation. Modern customer care systems are called upon to handle increasingly sophisticated interactions across multiple channels, ensuring excellent service. To better support the…

Managing conversations with customers in an effective and humanized way is a choice that many companies undertake today, to improve their customer experience. Let's find out how the Botify plugin, developed for XCALLY, facilitates this task…

Chatbot AI are taking an increasingly central role in companies' customer service systems. By harnessing the power of Artificial Intelligence, these virtual assistants can significantly improve the customer experience and the efficiency of business processes. Let's find…

Artificial intelligence in customer service, or AI applied to customer service, is revolutionizing many areas and sectors where contact with end users is critical. Companies are increasingly relying on new technologies to improve the customer experience…

Do you want to enhance the quality management of your customer interactions, optimize service delivery, and foster continuous improvement? XCALLY Quality Analysis is the solution for you. Using cutting-edge artificial intelligence technologies, XCALLY Quality Analysis analyzes…

Artificial neural networks (ANNs) are inspired by the functioning of the biological brain and its ability to learn through experience. What is an Artificial Neural Network? An Artificial Neural Network, or ANN, is a computational model…