AI

Chat with Artificial Intelligence: the seamless integration of human support and technology

April 9

The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or […]

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The evolution of customer care: AI and chatbots offer new perspectives

March 26

The future of customer care is here, and it is being shaped by artificial intelligence (AI) and chatbots. These innovative solutions are transforming the way companies interact with their customers, offering immediate and personalized service. In […]

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Explainability in AI: understanding artificial intelligence to improve customer care

March 21

Artificial intelligence is increasingly being used in customer interactions, but it is important for companies to be able to explain the decisions made by their systems, to give greater transparency to a world, in some cases, […]

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iSpeech Text to Speech: The Revolution in Customer Care Automation.

March 15

Technological evolution has led to major advances in the customer care field, and one of these is the introduction of text to speech. In this article, we will explore the concept of iSpeech Text to Speech, […]

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AI voicebot: the evolution in contact centers' customer service

March 7

When thinking of a modern contact center, one is often confronted with the idea of a combination of experience and empathy of a "human" operator and the efficiency and speed of response of an automated responder, […]

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Optimizing the customer experience with a customer experience management software

March 4

Today, more than ever, companies must place at the center of their strategy the customer experience. Only by thoroughly understanding the needs and preferences of your customers can you hope to retain them and make them […]

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