Chatbot intelligence: the use of AI for customer service
October 4
Customer service has for years now been a fundamental part of the business of any company that wants to ensure the satisfaction and trust of its customers. With the advent of "chatbot intelligence" (the application of […]
XCALLY AI Agent Assistants: support your operators with artificial intelligence
October 1
In recent years, the relationship between companies and customers has undergone a radical transformation. Modern customer care systems are called upon to handle increasingly sophisticated interactions across multiple channels, ensuring excellent service. To better support the […]
Botify, the plugin for automated chatbots on XCALLY
September 27
Managing conversations with customers in an effective and humanized way is a choice that many companies undertake today, to improve their customer experience. Let's find out how the Botify plugin, developed for XCALLY, facilitates this task […]
Seamless integration at the service of customer care
September 23
The seamless integrationor seamless integration, is a key factor in ensuring a seamless customer experience. The buying experience and relationship with businesses has increasingly shifted to digital channels, such as websites, apps, social networks and messaging. […]
Chatbot AI: how artificial intelligence is revolutionizing customer service
September 16
Chatbot AI are taking an increasingly central role in companies' customer service systems. By harnessing the power of Artificial Intelligence, these virtual assistants can significantly improve the customer experience and the efficiency of business processes. Let's find […]
Predictive customer analytics: optimize your customer service strategy
September 9
In the increasingly competitive customer service landscape, implementing advanced tools such as predictive customer analytics becomes critical to anticipating customer needs and delivering a personalized, quality experience. Let's find out how this technology can revolutionize the […]
