AI

Omnichannel and innovation are now the fundamental pillars on which to build the call centers of the future: an interconnected ecosystem where the customer can move freely between different communication channels, maintaining continuity of conversation and…

Today, AI-based solutions are profoundly changing the way companies interact with their customers, offering personalized experiences, immediate responses, and ongoing support. In this article, we will explore how applications of artificial intelligence in customer care are…

Efficient management of a contact center is critical to ensuring high-quality customer service. INGO, a Benefit Company part of the same holding company as XCALLY, Technesy Spa, chose to implement the omnichannel contact management platform to…

In an increasingly competitive market, where the customer journey has become the main differentiator among brands, implementing an effective quality monitoring system is no longer an option, but a strategic necessity for any company that wants…

It used to be referred to as customer service, call centers, switchboards. Today, it is no longer just about responding to inquiries or solving critical issues: a high-quality customer service can make the difference between a…

As consumer expectations increase and the market becomes increasingly competitive, companies must find innovative ways to meet their customers' demands.AI not only allows for automated operations, but also offers the ability to personalize the customer experience,…