Discover the XCALLY app for mobile devices
XCALLY Mobile is a simple to use and intuitive iOS and Android application, that enables agents to manage the work flexibly guaranteeing operational continuity even remotely.
Work from anywhere with XCALLY Mobile
XCALLY Mobile seamlessly integrate the capabilities of XCALLY into agents’ smartphones, tablets, or smartwatches. Empower your teams with instantaneous access to customer data and a suite of tools, enabling them to deliver exceptional customer service on the move.
XCALLY Mobile App will notify agents of voice interactions and emergencies to be manage, always putting collaboration and operational flows first.
Benefits of XCALLY Mobile
Notifications
When receiving new calls from internal, inbound and outbound queues, the agent will be notified via push notifications.
Cooperation
Do you need support from your colleagues? Ask them a question via the internal messenger anytime, even when talking on the phone.
Customer Journey
Up-to-date customer journey insights, always, anywhere, to deliver seamless customer experience.
With visibility into the customer journey, representatives can anticipate customer needs and proactively offer assistance at key stages of the journey.
Availability
Do you offer telephone required availability service? Do your agents work from remotely? With the App you have the opportunity to have your agents available anytime, anywhere.
Expand the reach of customer service beyond traditional call centers by leveraging the XCALLY Mobile for field technicians, external sales teams, or staff working in various locations.
Main Features
Inbound and outbound calls
Call recordings
Call Transfer
Status Management
Collaboration
