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Discover the features of Asterisk™ call centre software
XCALLY is integrated with Asterisk™ to provide a powerful CTI system for your Call Centre!
Our Call Centre solution is designed to enable you to better manage agents, queues, PBX extensions and more.
Manage states and perform tasks
Agents can access their queues, manage multiple statuses and perform various tasks, according to their assigned competences, using the Windows Motion phone bar, WebRTC or external telephones.
Real-time monitoring and editing if necessary
Administrators and Supervisors can monitor in real time all the activities taking place in the Voice Channel queues and if necessary modify their configuration and workflow in real time. They can also check the status of Agents and modify it if necessary.
Main features
Staff
Define agents, phones, users and their authorisations.
Code
It groups agents in a queue, e.g. by skills and services.
ACD
It automatically routes calls according to rules and strategies.
Trunks
Register your VOIP provider for incoming and outgoing calls.
Recording Calls
Enables call recording (automatic or manual) in .wav or .gsm format.
Call forwarding
Use blind, attended or warm transfer.
Call monitoring
Listen, download and evaluate recordings for quality monitoring.
Call analysis
Analyses performance using pre-configured or customised reports.
Call history
Enables call recording (automatic or manual) in .wav or .gsm format.
Presence of the agent
Use blind, attended or warm transfer.
Whisper and Barge in
Listen, download and evaluate recordings for quality monitoring.
Answering machine
Use the answering machine application to allow a caller to leave a voice message.
Contact us to get a free quote!