Discover the features of Asterisk™ call centre software

XCALLY is integrated with Asterisk™ to provide a powerful CTI system for your Call Centre!
Our Call Centre solution is designed to enable you to better manage agents, queues, PBX extensions and more.

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Manage states and perform tasks

Agents can access their queues, manage multiple statuses and perform various tasks, according to their assigned competences, using the Windows Motion phone bar, WebRTC or external telephones.

Real-time monitoring and editing if necessary

Administrators and Supervisors can monitor in real time all the activities taking place in the Voice Channel queues and if necessary modify their configuration and workflow in real time. They can also check the status of Agents and modify it if necessary.

Main features

<h3>Staff</h3>

Staff

Define agents, phones, users and their authorisations.
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<h3>Code</h3>

Code

It groups agents in a queue, e.g. by skills and services.
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<h3>ACD</h3>

ACD

It automatically routes calls according to rules and strategies.
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<h3>Trunks</h3>

Trunks

Register your VOIP provider for incoming and outgoing calls.
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<h3>Recording Calls</h3>

Recording Calls

Enables call recording (automatic or manual) in .wav or .gsm format.
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<h3>Call forwarding</h3>

Call forwarding

Use blind, attended or warm transfer.
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<h3>Call monitoring</h3>

Call monitoring

Listen, download and evaluate recordings for quality monitoring.
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<h3>Call analysis</h3>

Call analysis

Analyses performance using pre-configured or customised reports.
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<h3>Call history</h3>

Call history

Enables call recording (automatic or manual) in .wav or .gsm format.
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<h3>Presence of the agent</h3>

Presence of the agent

Use blind, attended or warm transfer.
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<h3>Whisper and Barge in</h3>

Whisper and Barge in

Listen, download and evaluate recordings for quality monitoring.
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<h3>Answering machine</h3>

Answering machine

Use the answering machine application to allow a caller to leave a voice message.
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The best omnichannel
software for cutting
edge companies

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XCALLY - Xcally S.r.l.
Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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