XCALLY allows you to integrate X as a new channel, using the Open Channel. Customers can interact with Operators by sending and receiving direct messages or replying from your official X account. Operators can receive incoming messages in a dedicated X queue and reply from the standard XCALLY Motion interface.
The integration of XCALLY with X allows users to use the messaging app as a one-stop service for their unified communications needs.
This significantly improves the customer experience and makes X a unique platform for social selling, customer care and remote collaboration.
Note: Please consult the official XCALLY and X documentation for further details and detailed instructions on how to correctly configure X integration on XCALLY.
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