The integration of Twilio with the XCALLY platform further enhances the contact centre platform's mobile communication and VoIP capabilities.
Twilio is a leading provider in the cloud communications market, offering a flexible API for integrating voice, SMS and other solutions into enterprise systems. Thanks to its integration with Twilio, XCALLY can handle high volumes of inbound and outbound calls via IP, as well as receive and send SMS messages. Agents can use Twilio to quickly call back customers from any device, without the need for traditional PBX hardware.
This integration is ideal for companies seeking flexibility and advanced functionality over the IP voice channel.
Note: Please consult the official XCALLY and Twilio documentation for further details and detailed instructions on how to correctly configure Twilio integration on XCALLY.
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