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Your agents will be fast and dynamic thanks to the automation of procedures. Your team will be able to handle many tasks and provide effective customer support.
Triggers can be regarded as command signals that trigger an action. All in an automated manner. At certain moments of a customer's interaction with a touch-point, reactions can be triggered, specific pop-ups can open within the platform being used to communicate and new tasks can be created. Triggers are thus procedures that are executed in an automatic manner at a certain event.
XCALLY can be integrated with various systems already operating within a company, and in this way you have a high-performance software that can meet specific requirements. This can be done by the company's in-house IT team, or you can make use of our specialised assistance geared precisely towards integration with the company's various information systems.
Triggers are available on all channels managed by XCALLY.
Triggers operate on the basis of events that may occur during interactions, such as the reply to a communication, the ringing of a call or the end of a call.
For example, when a customer abandons the conversation due to the long waiting time, the trigger signals the event to the operator who can act accordingly. Or has a customer not ordered a product in a week? The trigger alerts and invites the agent to get in touch.
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