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The integration of XCALLY with the Tilde linguistic platform makes it possible to enrich contact management processes with advanced Natural Language Processing capabilities. Tilde allows analysing large amounts of textual data in real time, extracting key concepts and semantic categories.
When integrated into XCALLY, Tilde is able to autonomously understand customer requests, classify conversation topics and direct interactions to the most qualified agents quickly and effectively.
Agents can thus focus on the relational aspect of the service, providing contextualised responses. Furthermore, by exploiting natural language analysis, integration with Tilde allows the creation of advanced virtual assistants capable of supporting increasingly complex conversations.
Leveraging Tilde significantly improves the customer experience and the efficiency of service processes.
Note: Please consult the official XCALLY and Tilde documentation for further details and detailed instructions on how to correctly configure Tilde integration on XCALLY.
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