Supports customers on the platforms they use every day
XCALLY Motion Open Channel allows integration of customer contacts from various social platforms. Discover all the options.
Automate responses on your social media
XCALLY allows the integration of customer contacts from the various social platforms currently in circulation: Facebook, Messenger, Twitter, Telegram, Viber, Line and even WhatsApp (through a different form than the one used for the other channels). When a customer writes through these platforms, XCALLY responds through its automatisms and directs the user towards the resolution of the problem and, eventually, puts him in contact with an operator who will then manage the interaction through the omnichannel software.
Open Channel: endless possibilities for integration
If the app you are looking for is not listed, don’t worry because XCALLY is an Open Channel that allows you to make integrations with various systems: through the API you can connect the apps you are interested in, thus being able to take advantage of specific services.
Escalation between different channels
XCALLY is capable of escalating from one channel to another, switching from one communication system to another. For example, while on the phone you can then switch to a chat or vice versa, you can switch to a video call if you need to be shown something.
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