Offer customer service via SMS!
The SMS Channel allows you to receive/send SMS messages from/to predefined providers, such as Twilio, Plivo, ClickSend, Clickatell, Infobip, Skebby, Connectel and CSC Telecom.
Agents – belonging to Code SMS – can easily handle SMS interactions as well as any other requests (mail, chat, etc.).
Real-time monitoring of activities
The Admin can monitor in real time all activities taking place in the queues of the SMS Channel and if necessary modify its configuration and workflow in real time.
It can also check the status of agents on all available channels and change it if necessary.
The advantages of an SMS channel to communicate
The customer and the agent can exchange SMS messages, resulting in the following benefits:
-
The customer may use standard SMS systems
-
Agent interaction occurs within the XCALLY Motion environment
-
The agent can handle several types of interaction at the same time
-
The content of the interaction is shared, easily retrievable and managed
-
All customer information is stored in Contact Management and Customer Journey
Contact us to get a free quote!