The supervisor or admin can intervene promptly to help the agent in difficult situations.
XCALLY allows contact center supervisors to constantly monitor the results acquired, the level of interaction with the customer, the requests received and the information that has been delivered. Monitoring can take place in real time, also with regard to the actual activity carried out by an operator, which can be strictly controlled by administrators and supervisors.
Within XCALLY there is a query builder system that allows you to create custom reports based on the needs of each customer
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