Offer the most comprehensive customer service experience with the Open Channel tool
Open Channel is the XCALLY feature that allows you to integrate new communication channels in a flexible and customised manner. Through the Open Channel, it is possible to receive and manage incoming messages from all major social platforms such as WhatsApp, Twitter, Telegram and many others.
Integrating new channels has never been easier
With easy APIs and webhooks, it is simple to develop two-way connections that allow XCALLY agents to interact with customers directly on their preferred channels, providing efficient, omnichannel customer care.
Customisation and advanced functionalities
XCALLY’s Open Channel also makes it possible to associate specific lists of operators with the different messaging queues, create customised workflows, and take advantage of advanced features such as co-browsing to better assist the customer during the conversation.
Discover integrated and flexible customer service
This flexibility makes XCALLY a unique platform to handle any volume of incoming messages and provide consistent and integrated customer service across every touchpoint.
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