The integration of OpenAI into XCALLY allows for leveraging advanced chatbot capabilities within the contact center platform. This integration not only enhances operational efficiency but also offers a personalized and responsive customer experience.
OpenAI is a research organization that develops advanced artificial intelligence technologies, including language models like ChatGPT. These models are designed to understand and generate natural language text, enabling smooth and intuitive interactions between users and automated systems.
With the power of machine learning, OpenAI, in collaboration with XCALLY, enables the creation of chatbots and virtual assistants capable of answering questions, providing information, and managing complex conversations, greatly enhancing the customer experience.
Note: It is recommended to consult the official documentation of XCALLY and OpenAI for further details and instructions on how to properly configure the OpenAI integration on XCALLY.
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