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The integration between Microsoft Dynamics 365 and XCALLY allows you to optimise your customer management and offer a higher level of customer experience. By leveraging XCALLY, you can effectively manage inbound and outbound calls, automate customer service processes and monitor your customer interactions.
This integration allows a ticket to be automatically generated for each call, based on predefined conditions such as queue or call status. The ticket will be compiled with the relevant information of the call and will be visible to the agent within the Microsoft Dynamics 365 environment.
Discover the Microsoft Dynamics 365-XCALLY integration and transform your customer experience.
Note: Please consult the official documentation of XCALLY and Microsoft Dynamics 365 for further details and detailed instructions on how to correctly configure Microsoft Dynamics 365 integration on XCALLY.
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