Integration with Lumenvox allows XCALLY to significantly enhance its capabilities in voice channel management. In fact, Lumenvox is a leading platform for advanced IVR (Interactive Voice Response) solutions. When integrated with XCALLY, Lumenvox enables the creation of extremely sophisticated interactive voice systems, capable, for example, of recognising a customer's intentions and needs through the analysis of spoken natural language.
With Lumenvox, XCALLY agents benefit from powerful call routing, voice-driven workflow activation and 24/7 automated assistance. In addition, full integration with XCALLY's data and processes ensures a smooth and consistent customer experience across all touchpoints.
The joint implementation of Lumenvox and XCALLY represents an ideal omnichannel solution for companies wishing to excel in customer service and customer acquisition through the voice channel.
Note: Please consult the official XCALLY and Lumenvox documentation for further details and detailed instructions on how to correctly configure Lumenvox integration on XCALLY.
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