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Easily create IVR projects using our powerful IVR designer!
Auto-attendants, customer satisfaction surveys, Callbacks, agent management tools, outbound IVR campaigns… these are just a few examples of what you can create with our Cally Square IVR Designer!
Cally Square is integrated with TTS and ASR technologies such as iSpeech, Google, AWS Polly, Lumenvox and Tilde. You can create various speech recognition-enabled services and enhance the customer experience!
Customise your IVR with Drag&Drop
The tool is easy to use: all you have to do is choose the available blocks and functions and combine them on the web interface via drag and drop, and you can modify and customise them as required.
Below you can find some examples of blocks:
Callback
Invite the customer to leave the queue, so the call centre will call him back at a time when traffic will be lighter.
Send an e-mail
Send an e-mail to one or more specified e-mail addresses.
Sending SMS
Send a text message (SMS) to a recipient.
Answering machine
Route the call flow to a predefined voice mailbox.
Database
Execute a query on a DB schema.
System
Execute an external command or script.
Customised App
Run customised Asterisk applications in your IVR stream.
Get figures
Ask the user to enter a series of digits and set a variable with the value of the digits entered.