The integration of Ispeech with the XCALLY contact centre platform enables the introduction of innovative speech analytics capabilities within call management processes. In fact, Ispeech is one of the leading solutions in speech and conversational analytics. When integrated with XCALLY, Ispeech can analyse telephone conversations between customers and operators in real time, transcribe them and automatically extract useful insights. For example, it is possible to identify keywords, sentiment, topics covered and level of customer satisfaction.
These in-depth analyses provide XCALLY managers with valuable metrics for monitoring agent performance and optimising processes for continuous improvement of the customer experience.
Integration with Ispeech is therefore an effective solution to transform the voice channel.
Note: Please consult the official XCALLY and Ispeech Lumenvox documentation for further details and detailed instructions on how to correctly configure Ispeech integration on XCALLY.
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