Enable agents to collaborate effectively using the new internal Messenger!
Internal instant messaging is a great tool for agents and supervisors to collaborate better and solve customer problems quickly!
Agents/supervisors can use the Search function and filter other agents/supervisors by status.
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Let’s look at an example scenario
An agent is talking on the phone with a customer and needs help to solve a problem. He can easily get information via internal Messenger from another agent or a supervisor, instead of transferring the call!
This is a great advantage, as call forwarding can cause frustration to customers and reduce agent productivity.
Find out how to transform your customer relationship management.
Contact us for a free quote!