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Customer service management directly on WhatsApp

XCALLY Instant allows you to interact with your customers through the world's most used and popular social channel. Agents can thus offer omnichannel support in real time, improving the customer journey and increasing user loyalty.

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Features provided in XCALLY instant

Inbound and outbound interactions

XCALLY Instant allows agents to respond to customer queries received via WhatsApp directly from the XCALLY platform, receive and send documents. Agents can also proactively manage outbound communication campaigns to customers, offering personalised assistance and maintaining a consistent communication flow.

Meta Templates

One of the main functions of the solution is the ability to send outbound campaigns through the use of Meta-approved templates. These standardised templates allow automatic messages to be sent at certain stages of the customer journey, ensuring consistent and timely communication. This is particularly useful for handling support requests, providing information, order confirmation notifications and promotions.

Workflow optimisation with chatbots

Meta-templates can be created and managed directly from the XCALLY platform, enabling agents to respond quickly and effectively to common requests. Automated chatbots can support agents, improving the overall efficiency of the team and providing a more efficient customer service experience.

Personalised technical support and immediate answers

Thanks to XCALLY Instant, agents can offer personalised technical support to customers. They can answer questions in real time, solve problems and provide immediate assistance. This level of direct connection helps customers feel heard and supported, enhancing their overall experience with the brand.

Learn how you can leverage XCALLY Instant for your business

Want to dive deeper into XCALLY’s features and get the most out of our instant messaging tools? Check out our Video Pills. Each video is designed to provide you with clear and concise explanations, helping you enhance your customer communication effectiveness.

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For more information on XCALLY Instant and how it can help your company, please Contact us.