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The integration between XCALLY and Infobip further enhances the multi-channel communication capabilities within the contact centre platform. Infobip is one of the leading providers globally for sending and receiving messages via SMS, MMS and Viber.
Infobip's integration with XCALLY allows operators to enrich their customer service through the use of instant mobile notifications, scheduled reminders and inbound and outbound messaging campaigns. For example, confirmations, real-time updates and customised alerts can be sent.
This facilitates the creation of customer experiences characterised by a high degree of immediacy and brand loyalty.
Note: Please consult the official XCALLY and Infobip documentation for further details and detailed instructions on how to correctly configure Infobip integration on XCALLY.
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