The XCALLY Motion Email Channel allows you to define the Email Accounts that Agents, belonging to specific Email Queues, will use to send and receive Email messages to/from customers.
The Client and the Agent may exchange e-mail messages (including files, emoticons, pictures, etc.), with the following benefits:
The customer may use standard e-mail systems
Agent interaction occurs within the common environment of XCALLY Motion
The agent can handle several types of interaction at the same time
The content of the interaction is shared, easily retrievable and managed
All customer information is stored in the Contact Manager and the Customer Journey
All interactions with your customers are stored in one place and can be filtered by tag, status, account, date, agent.
This way you can provide more efficient customer service!
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