The integration with CSCTelecom allows XCALLY to further enhance its voice channel management capabilities with advanced cloud telephony capabilities. Indeed, CSCTelecom is one of the leading cloud communication providers globally.
When integrated with XCALLY, CSCTelecom enables powerful options for inbound/outbound calling, with agents being able to make and receive calls from desktops or via mobile application. In addition, with CSCTelecom you can offer 24/7 contact centre services with constant performance monitoring. Integration ensures full flexibility in configuring voice flows, priority queues, statistics and advanced reporting.
The joint CSCTelecom-XCALLY solution is the ideal choice for managing large volumes of telephone traffic in the cloud with high customisation of processes.
Note: Please refer to the official XCALLY and CSCTelecom documentation for further details and detailed instructions on how to correctly configure CSCTelecom integration on XCALLY.
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