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Get Started with XCALLY

Explore our tailored pricing plans designed to meet the unique needs of your business. Whether you are a small team or an enterprise, XCALLY has the perfect solution to empower your customer experience strategy.

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Agent Plans

We offer four distinct plans to cater to businesses of all sizes and requirements. Each plan comes with a robust set of features to help you streamline operations and enhance customer satisfaction.

VOICE
Essential tools to manage your voice-based interactions effectively. Perfect for teams focusing on inbound customer service.

Agent softphone
Omnidesktop Interface
1 Admin Access per server
Silver Support

CHANNELS

Voice
IVR Channels

FEATURES

Contact Manager
Agent Profile Package
Visual IVR System
Flow Routing
Internal Messenger
Analytics & Report
CRM systems Integration
Ticketing systems Integration
APP Zone
API Integration

In addition to the features listed, our platform offers a continually evolving set of tools and capabilities designed to enhance your customer experience.
Get a quote
Voice Advance
An enhanced voice solution for teams requiring advanced tools for a complete voice interaction experience.

Agent softphone
Omnidesktop Interface
1 Admin Access per server
Silver Support

CHANNELS

Voice
IVR Channels

FEATURES

Contact Manager
Outbound Dialer
Scripting tool
Screen Recording
Agent Profile Package
Visual IVR System
Flow Routing
Internal Messenger
Analytics & Report
CRM systems Integration Ticketing systems Integration
APP Zone
API Integration

In addition to the features listed, our platform offers a continually evolving set of tools and capabilities designed to enhance your customer experience.
Get a quote
Digital
A dedicated plan for managing digital channels, to provide seamless omnichannel customer support.

Omnidesktop Interface
1 Admin Access per server
Silver Support

CHANNELS

SMS
Email
WhatsApp
Web chat
Fax
Open channel
Channel Sessions

FEATURES

Contact Manager
Agent Profile Package
Flow Routing
Internal Messenger
Analytics & Report
CRM systems Integration Ticketing systems Integration
APP Zone
API Integration

In addition to the features listed, our platform offers a continually evolving set of tools and capabilities designed to enhance your customer experience.
Get a quote
Voice + Digital
The ultimate all-in-one solution, combining the power of voice and digital channels for a fully integrated customer experience platform.

Agent softphone
Omnidesktop Interface
1 Admin Access per server
Silver Support

CHANNELS

Voice
SMS
Email
WhatsApp
Web chat
Fax
Open channel
IVR Channels
Channel Sessions

FEATURES

Contact Manager
Outbound Dialer
Scripting tool
Screen Recording
Agent Profile Package
Visual IVR System
Flow Routing
Internal Messenger
Analytics & Report
CRM systems Integration
Ticketing systems Integration
APP Zone
API Integration

In addition to the features listed, our platform offers a continually evolving set of tools and capabilities designed to enhance your customer experience.
Get a quote

Add-ons

XCALLY MOBILE
Allow agents to use XCALLY on their mobile devices with the iOS and Android free app.
USER ACCOUNT
Admin or supervisor accounts to manage and monitor the customer service operations through settings, dashboards, reports, and more.
Quality analysis
Leverage the potential of AI to perform transcriptions, sentiment analysis, and post-call analytics on call recordings and understand Customer perceptions.
TELEPHONE
Pure SIP extension for voice communication.
VIDEO CHANNEL
Enable agents to handle video calls and meetings with customers seamlessly.
REAL-TIME TRANSLATOR
Enable smooth communication between customers and agents who speak different languages, supporting both text messaging and voice calls for a seamless, multilingual experience.

Plugins

DATA RETENTION
Without proper management, databases can quickly fill up with old or redundant data, causing problems such as running out of storage space, interruption of services and difficulty in managing historical data. This plugin automatically manages data retention by deleting, backing up, or copying data (e.g., voice recordings, emails, and attachments) without requiring technical expertise.
BOTIFY
Automating interactions via WhatsApp, chat, and Openchannel, reduces the load on operators and improves efficiency. Botify effortlessly manages predefined conversation flows, text messaging, buttons and lists, simplifying communication and reducing costs while improving customer satisfaction.
QUEUE MANAGER
By simplifying supervision, reducing administrative workload and optimizing efficiency, Queue Manager gives agents full control over queue access, improving autonomy in inbound and outbound campaigns.
SCHEDULEASE
Schedulease automates routine tasks, reducing costs and saving time. With an intuitive interface, it manages API requests, database queries, and more, ensuring transparency through detailed logs.

AI Solutions

AI-MANAGED CONVERSATION
Transparent and accurate billing based on the utilization of AI bots in customer Interactions.
AI ASSISTANTS (Available for OpenAI bots)
Empower the CX, training the AI with your knowledge
AI AGENT ASSISTANTS (Available for OpenAI bots)
Help agents resolve customer issues correctly and quickly with AI Assistants.

How to Get Started

How to Get Started

Fill out the form, and we’ll guide you to the perfect solution for your customer experience challenges.