XCALLY Mobile is a revolutionary application that allows you to manage voice channels for inbound/outbound calls and marketing campaigns directly from your smartphone.
The application redefines the customer service paradigm, freeing the agent from the fixed location and enabling a truly smart way of working. Companies can thus optimize their workforce by making agents more flexible and productive, even during the home-work commute.
With XCALLY Mobile, agents are always available wherever they are.

How XCALLY Mobile Works

XCALLY Mobile offers an intuitive and easy-to-use interface that enables agents to manage remote interactions with customers efficiently. Once logged into the application, agents can, directly from their smartphones:

  • receive incoming calls
  • make outgoing calls
  • Consult contacts and related master records complete with past data and interactions
  • send messages to colleagues
  • Manage its availability and mode of operation
  • Participate in Motion Bull campaigns.

All of these functions are accessible on the move, even when the application is in the background, ensuring business continuity. The language of the app matches the language set on the phone, ensuring a personalized experience for agents.

With XCALLY Mobile, the agent has all the tools to provide excellent customer service seamlessly from any location.

 

 

Advantages of using XCALLY Mobile

  • Flexibility and accessibility: With XCALLY Mobile, agents can manage interactions with customers wherever they are. They are no longer tied to a specific location and can offer high-quality service on the go.
  • Increased productivity: With the app's intuitive interface and advanced features, agents can work more efficiently. They can quickly access customer information, make calls quickly and efficiently, and manage interactions in an organized manner.
  • Improved customer experience: XCALLY Mobile enables agents to provide excellent customer service. They can respond to calls in a timely manner, provide immediate support, and handle inquiries, overall improving the customer experience.
  • Continuity of service: the mobile app allows agents to receive incoming calls even if the app is in the background. This ensures that no important calls are missed and that customer service is always active.
  • Data synchronization: XCALLY Mobile is fully integrated with the XCALLY system, enabling automatic data synchronization. This means that agents will always have access to up-to-date customer information and recent activity, regardless of the device used.

Choose XCALLY as your partner

XCALLY Mobile represents the mobile-first evolution of the operational experience provided by the XCALLY platform. It enables agents to unleash their full operational potential and helps improve productivity, flexibility and work-life balance in client companies. The app is available free of charge for iOS devices and is compatible with all releases 13 and above. Soon it will also be available for Android in beta version.

Leverage the potential of XCALLY Mobile to improve your customer contact experience and take your service to the next level.