Technological evolution has led to major advances in the customer care field, and one of these is the introduction of text to speech. In this article, we will explore the concept of iSpeech Text to Speech, how it can be used in customer care processes, and the utility it offers to contact centers. We will also learn how XCALLY, a leader in omnichannel customer care solutions, integrates this technology within its suite...

Understanding iSpeech Text to Speech

When it comes to text to speech, we refer to the technology that allows written text to be converted to audio. With iSpeech Text to Speech, words and phrases are transformed into a synthesized voice, which can be played through audio devices. This solution offers a wide range of items and customization options to meet the specific needs of the contact center.

Benefits of Text to Speech in Customer Care

  • Improve operational efficiency: With the integration of iSpeech Text to Speech, contact centers can automate the reading of standard information, such as opening hours, addresses and phone numbers. This allows operators to spend more time on complex, high value-added requests, improving operational efficiency.
  • Personalization of the customer experience: The synthesized voice generated by iSpeech can be customized to match the company's brand and personality. This creates a consistent and engaging experience for customers, improving their overall satisfaction and loyalty.
  • Multilingual support: iSpeech supports multiple languages, enabling contact centers to communicate with customers worldwide without the need for specialized language resources. This ensures seamless interactions and effective communication between different customer bases.

Using iSpeech Text to Speech in Contact Centers.

  • Automated communications: iSpeech Text to Speech is used to provide automated responses to customers through channels such as IVR (Interactive Voice Response) and voice chatbots. This improves the efficiency and timeliness of responses while reducing the workload of operators. Customers can quickly access the information they need without the need for manual assistance.
  • Dynamic information reading: With iSpeech Text to Speech integration, contact centers can dynamically read updated information, such as order details or service updates, to customers during real-time interactions. This ensures that customers receive accurate and up-to-date information, improving their experience and reducing the need for repetitive manual explanations.
  • Accessibility: iSpeech Text to Speech is a solution that provides accessibility for customers with visual impairments, enabling them to hear information instead of reading it. By providing voice-enabled options, contact centers can target a wider audience of customers and promote inclusiveness in their services.

 

 

Text to Speech in XCALLY's Omnichannel Suite.

XCALLYintegrates iSpeech Text to Speech technology into its suite. Through iSpeech integration, XCALLY enables contact centers to automate voice communications, improving operational efficiency and delivering a superior customer experience.

Automating voice responses with XCALLY and iSpeech

XCALLY leverages the potential of iSpeech Text to Speech to automate voice responses through IVRs and voice chatbots. This enables contact centers to provide immediate and accurate responses to customers, improving customer satisfaction and reducing wait times. The seamless integration of iSpeech Text to Speech within XCALLY's omnichannel suite ensures a consistent and efficient customer service experience across multiple touch points.

The integration of iSpeech Text to Speech into customer service processes represents a significant breakthrough for contact centers. This innovative technology improves operational efficiency, increases customer satisfaction, and enables contact centers to offer personalized and timely interactions. With the integration of XCALLY's iSpeech Text to Speech within its omnichannel suite, contact centers can leverage this technology to streamline their customer service operations and gain a competitive advantage.