Frustrated customers and stressed agents? Introduce callback system in your call center!
January 2025
Statistically, at least 60 percent of customer service customers believe that a one-minute wait when calling a company is an unacceptable time. This is because end-user expectations have been evolving and, as of today, speed of […]
AI in customer support: how artificial intelligence transforms customer care
January 2025
As consumer expectations increase and the market becomes increasingly competitive, companies must find innovative ways to meet their customers' demands.AI not only allows for automated operations, but also offers the ability to personalize the customer experience, […]
Data driven decision making: the key to business success
December 2024
In today's environment, companies can no longer afford to make decisions based solely on hunches or past experiences. Data-driven decision making (DDDM) represents a strategic approach that uses data as the foundation for business decisions. This […]
Process automation: manage customer relationship through predefined interactions
December 2024
Process automation has become an essential element for companies looking to improve operational efficiency and customer satisfaction. In an environment where communication occurs across multiple channels, integrating automation solutions is not only beneficial, but also critical […]
IVR builder: how to customize your own automated voice response system
December 2024
Managing customer interactions is a crucial aspect for any company that wishes to remain competitive. In this context, the IVR builder represents a key tool for improving communications efficiency and optimizing the customer experience. We will […]
IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite
December 2024
In the vast universe of customer service, the art of engaging and assisting customers is constantly evolving, and choosing the right tools becomes crucial for companies. Integrating an SMS provider into one's interaction systems is an […]
