What you’ll learn
- What we can do by using AI technologies inside the omnichannel contact centre beside the usual misconceptions
- How to tackle the challenges provided by the increase of complexity in omnichannel customer care: how to take advantages of Machine Learning applied to the Customer Journey Analytics
- How to use Machine Learning and Omnichannel capabilities in order to improve the sentiment analysis
- Challenges behind the Sentiment Analysis labelling design and omnichannel environments
Read here all the informations about the event
