OmnichannelX

• What we can do by using AI technologies inside the omnichannel contact centre beside the usual misconceptions
• How to tackle the challenges provided by the increase of complexity in omnichannel customer care: how to take advantages of Machine Learning applied to the Customer Journey Analytics
• How to use Machine Learning and Omnichannel capabilities in order to improve the sentiment analysis
• Challenges behind the Sentiment Analysis labelling design and omnichannel environments

Read here all the informations about the event