An event by ScopServ in collaboration with XCALLY

Thought leadership workshop on Customer Experience through cutting-edge technologies in omni-channel and Insights into AI

Embark on a Journey with XCALLY at the exclusive Workshop hosted by ScopServ, our esteemed South African Partner.

April 18th, 2024
Cape Town, 1 Lagoon Gate Drive, Milnerton, 7441
Take part in this Scopserv event, in collaboration with XCALLY!
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Event information

What will we talk about?

This is an immersive experience tailored for those passionate about enhancing customer satisfaction. 
 
This event is meticulously crafted to explore the dynamic convergence of Omni-Channel excellence and AI Insights.
Together with our Partner, we'll explore the latest trends and technologies, providing you with the insights needed to stay ahead in the ever-evolving world of customer interactions.

Speakers

Diego Gosmar
Chief AI Officer, XCALLY
Janet Souter-Dantu
Managing Director, ScopServ
Francesca Mellano
Global Business Developer, XCALLY
Davide Rodella
Global Presale Engineer, XCALLY

The event program

18 April 2024

8:00 – 8:30 AM | Welcome Tea, Coffee and Muffins

8:30 – 9:00 AM | Welcome Speech - Janet Souter-Dantu, Managing Director, ScopServ

9:00 – 9:30 AM | Generative AI and Insight AI for CX: trends, technologies and ethics - Diego Gosmar, Chief AI Officer, XCALLY

9:30 – 10:00 AM | Customer Experience Guidelines - Francesca Mellano, Global Business Developer, XCALLY

10:00 – 10:30 AM | Fueling CX: Reviews, Metrics, and Omni-Channel Mastery - Janet Souter-Dantu, Managing Director, ScopServ

10:30 – 11:30 AM | Lunch & Refreshments

11:30 AM – 12:30 PM | Roadmap, Future Plans, New features and Q&A - Davide Rodella, Global Presale Engineer, XCALLY

12:30 PM | Closing off

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XCALLY - Xcally S.r.l.
Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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