XCALLY

Benefits

Why XCALLY is different

Meet customers on their favorite platforms

Understand your audience and connect effortlessly with your customers on the platforms they prefer to use.

Simple to learn, powerful to use

Supervisors and agents can quickly master XCALLY’s web interface, enabling them to focus on engaging and delighting customers.

Everything under control

With real-time panels and customizable dashboards, supervisors can easily monitor agent performance and make adjustments on the fly to optimize efficiency.

Features

Your all-in-one customer experience platform that adapts to your business.

Omnichannel Customer Experience

XCALLY enables you to effortlessly manage interactions on any channel, ensuring your customers receive consistent service, wherever they are.

LEARN MORE

AI Solutions

Automate tasks, gain actionable insights, and enhance service delivery, making Artificial Intelligence your powerful partner in improving customer interactions.

LEARN MORE

IVR Designer

Design intuitive and dynamic call flows with our IVR Designer. Create seamless customer journeys that enhance user satisfaction and efficiency.

LEARN MORE

Trigger and Automation

Boost productivity with intelligent automation. XCALLY streamlines workflows and optimizes interactions for efficient customer engagement.

LEARN MORE

INTEGRATIONS

Enlarge productivity with more than 30 integrations

SEE ALL INTEGRATIONS

Resources

The latest insights and innovations from XCALLY

Video Pills

XCALLY Instant

READ THE ARTICLE

Whitepaper

CUSTOMER SERVICE AGILITY The mantra of customer experience

READ THE ARTICLE

Whitepaper

RETAIL CUSTOMER EXPERIENCE: 3 steps to make it memorable

READ THE ARTICLE

CASE STUDIES

Industry-specific stories of customer success

How to transform hospitality with omnichannel solution

A leading hotel company needed seamless integration with existing reservation systems and detailed call analysis. XCALLY platform stepped in to deliver flexible, customized reporting and robust analytics, helping Rodd Hotels regain control and optimize operations.

READ CASE STUDY

XCALLY supporting people in difficulty.

An automated translation solution, developed by XCALLY, significantly enhanced a government agency's ability to address gender-based violence and sexual assault. Live Call Translator plugin was created to enable real-time communication between operators and callers who do not share a common language, facilitating immediate assistance for individuals in emergency situations.

READ CASE STUDY

How to improve efficiency and growth in Financial Services

A leading fintech company that stands out for its commitment to financial inclusion and its ability to provide fast and reliable financial services to a rapidly expanding customer base, wanted to improve operational efficiency, simplify customer communication, and foster substantial business growth. The solution enabled automation and customization to support communication, operational growth, implementation of new channels and improved customer experience.

READ CASE STUDY

How to create a customized project for a solution provider.

The partner needed an omnichannel suite to replace their long-standing software, aiming to optimize their contact center services. A scalable and customizable solution was required, with the capability to fully migrate existing systems. Now 100% of agents use XCALLY for service management, improving day by day customer care processes. Many previously human-managed task are now Automated, saving operational effort and costs.

READ CASE STUDY

How healthcare reception improves patient care and satisfaction

A leading medical diagnostic group in Italy and Europe required a scalable solution that could support multiple locations, reduce missed calls, and provide consistent, quality service even under high demand. The number of responses provided to customers has risen by 300%, with reduced wait times and fewer missed calls thanks to optimized call management. The solution enabled remote work during Covid-19, and the number of operators grew significantly, with further expansion planned.

READ CASE STUDY