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The case study we are going to deal with is an example of how XCALLY succeeds in creating optimal solutions for each type of customer and service, thanks to customized project management. In this case we…

The efficiency of customer service largely depends on the management capabilities of the operators. XCALLY Motion offers an advanced solution with its Agent Management IVR system, which allows agents to manage their work status remotely with…

Omnichannel and innovation are now the fundamental pillars on which to build the call centers of the future: an interconnected ecosystem where the customer can move freely between different communication channels, maintaining continuity of conversation and…

Today, AI-based solutions are profoundly changing the way companies interact with their customers, offering personalized experiences, immediate responses, and ongoing support. In this article, we will explore how applications of artificial intelligence in customer care are…

The digitization of health care and health-related processes also brings with it an increasing complexity of patient needs that requires innovative and flexible solutions. This case study analyzes the collaboration between XCALLY and NetValue in a…

In this interview, CX Today’s Deputy Editor, Rhys Fisher, talks with Giuseppe Careri, Chief Technology Officer of XCALLY, who brings 14 years of hands-on software development experience, starting from what he describes as “writing the first…