How XCALLY AI Assistants improve the customer experience and the work of operators
October 2024
Customer service is evolving rapidly thanks to AI, which enables it to automate repetitive tasks and offer personalized assistance in real time. With its AI Assistants, XCALLY is enabling continuous improvement of the customer experience and […]
Real Time Analytics: how to monitor the customer experience in real time
October 2024
The analysis of data collected during interactions with their customers has become an invaluable resource for customer service companies. The keyword "real time analytics" represents exactly this concept: the ability to collect, analyze and use real-time […]
XCALLY Live call translator: real-time transcription and translation for effective customer service
October 2024
In recent years, customer expectations have changed profoundly: speed, accessibility, and personalization have become priorities in the service experience. To keep up with these changes, XCALLY has decided to focus on theintegration of AI within its […]
How AI integration is transforming customer service
October 2024
The technological evolution of recent years is profoundly changing the expectations of customers, who are increasingly demanding in terms of service quality and response time. To keep up with these changes and offer a consistently personalized […]
What is it and what benefits does customer support automation bring
October 2024
With the increasing digitization of services and the shift of customers to increasingly technological channels, expectations in terms of customer experience have evolved radically. Companies must therefore leverage innovative solutions to scale and ensure business continuity, […]
Case Study Healthcare: XCALLY applied to the healthcare world
October 2024
This case study in healthcare illustrates how XCALLY, an omnichannel customer care solution, has improved customer service for a leading company in the industry, especially during a very special time for everyone, namely the Covid Pandemic. […]
