Why it is important to choose an Omnichannel Customer Service Software to improve customer experience
April 23
The number of channels available for customers to interact with businesses has grown exponentially in recent years, with the advent of chatbots, messengers, mobile apps and more. It has become imperative for companies to manage requests […]
Customer Service Quality Analyst: the expert who improves customer care efficiency
April 19
In customer care, quality of service is paramount. To ensure that customers receive excellent service, companies rely on specialized professionals such as the Customer Service Quality Analyst. In this article, we will explore the fundamental role […]
Optimize your customer care with a Workforce Management Software
April 17
Workforce management has become increasingly important as companies have moved toward an omnichannel customer service model. A workforce management software can help efficiently manage human resources and ensure a smooth customer experience across all channels. In […]
WhatsApp for business: the key to effective customer care
April 12
Customer service is now an indispensable service for companies, whether they are in sales, manufacturing or public administration. Any business that interfaces with end users will need customer service, more or less structured. Today's consumers are […]
Chat with Artificial Intelligence: the seamless integration of human support and technology
April 9
The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or […]
Maximize your customer service efficiency with XCALLY's Real time monitoring
April 5
When it comes to omnichannel customer service, it is also necessary to think about what makes it possible to keep track of and evidence of the interactions that operators, chatbots and voicebots, and in general the […]
