Predictive customer analytics: optimize your customer service strategy
September 9
In the increasingly competitive customer service landscape, implementing advanced tools such as predictive customer analytics becomes critical to anticipating customer needs and delivering a personalized, quality experience. Let's find out how this technology can revolutionize the […]
Labor force management: leveraging technology for a strategic approach
September 3
Labor force management is a key element in optimizing human resources and improving operational efficiency within a company. Managing the workforce as well as possible is crucial to ensuring productivity and quality of services provided. In […]
How can sentiment analysis be used to improve customer experience
August 29
Sentiment analysis (sentiment analysis) is a powerful resource in the customer experience management landscape. Understanding how to use this technology to improve the customer experience can make a difference in building customer loyalty and optimizing company-customer […]
Artificial Intelligence in customer service: transforming the customer experience
August 21
Artificial intelligence in customer service, or AI applied to customer service, is revolutionizing many areas and sectors where contact with end users is critical. Companies are increasingly relying on new technologies to improve the customer experience […]
Hyper - personalization and customer experience: how to build customer loyalty
August 13
Hyper-personalization (hyper-personalization) is something we have to deal with every day. Social media algorithms that present us with content designed according to our interests, news filtered by search engines along the lines of our requests, dream […]
How to optimize a customer service call center through an omnichannel solution
August 9
Expectations of customer care call centers have increased significantly in recent years. The massive use of social media and the Internet in general, the introduction of Artificial Intelligence, and greater sensitivity to issues related to the […]
