Hyper - personalization and customer experience: how to build customer loyalty
August 13
Hyper-personalization (hyper-personalization) is something we have to deal with every day. Social media algorithms that present us with content designed according to our interests, news filtered by search engines along the lines of our requests, dream […]
How to optimize a customer service call center through an omnichannel solution
August 9
Expectations of customer care call centers have increased significantly in recent years. The massive use of social media and the Internet in general, the introduction of Artificial Intelligence, and greater sensitivity to issues related to the […]
In a context such as customer care, ensuring efficiency and customer satisfaction are priority goals. Among the most effective strategies for handling customer inquiries in a structured and fast manner is the use of a ticketing […]
Customer relationship management system and omnichannel: how to best integrate them through XCALLY
July 30
Managing customer relationships effectively is a priority for every company. A system CRM (Customer Relationship Management System) thus proves to be an indispensable tool for organizing and optimizing all marketing, sales and after-sales activities. Using a […]
Digital transformation in banking: the evolution of financial services
July 25
Digital transformation in the banking and finance sector has become an unavoidable necessity to remain competitive. These transformations involve the adoption of innovative technologies to improve operational efficiency, customer experience, and the ability to adapt to […]
XCALLY Mobile: flexibility and productivity for your agents even on the go
July 22
XCALLY Mobile is a revolutionary application that allows you to manage voice channels for inbound/outbound calls and marketing campaigns directly from your smartphone. The application redefines the customer service paradigm, freeing the agent from the fixed […]
