News

Revolutionizing the Customer Journey in call centers: the importance of personalization and omnichannelity

November 29

In the labyrinth of customer-business interactions, the customer journey stands as the indispensable map to guide to a unique destination: customer satisfaction. Creating a well-defined customer journey is crucial and also contributes to the loyalty and […]

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How to choose an omnichannel call center software

November 26

The choice of an omnichannel call center software is critical for customer service companies today. This is because in such an environment, the use of omnichannel software plays a crucial role in ensuring an optimal and […]

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Real Time Translator: Facilitates Multilingual Conversations with XCALLY

November 22

In the dynamic world of customer services,multilingual communication is essential to meet the needs of a diverse customer base. To facilitate this process, XCALLY offers an innovative feature: the Real Time Translator. What is Real Time […]

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Fido Case Study - Promoting financial inclusion with XCALLY

November 13

In this case study, we will analyze how XCALLY enabled Fido, a client of Partner Maxin Solutions Ltd., to implement a tailored and innovative project in the financial field. Who is the client Fido is a […]

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How XCALLY AI Assistants improve the customer experience and the work of operators

October 25

Customer service is evolving rapidly thanks to AI, which enables it to automate repetitive tasks and offer personalized assistance in real time. With its AI Assistants, XCALLY is enabling continuous improvement of the customer experience and […]

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Real Time Analytics: how to monitor the customer experience in real time

October 22

The analysis of data collected during interactions with their customers has become an invaluable resource for customer service companies. The keyword "real time analytics" represents exactly this concept: the ability to collect, analyze and use real-time […]

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