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Artificial intelligence (AI) and automation are fundamentally changing the way businesses operate, offering unprecedented opportunities to improve efficiency, customer experience and overall productivity. In this article, we will explore how AI and automation are revolutionizing the…

With the increasing complexity of operations and the need to adapt quickly to changing market needs, it is essential to have intelligent tools that simplify and optimize human resource planning and management. In this article, we…

In the ever-evolving digital world, companies are constantly seeking to improve the customer experience and offer increasingly efficient support services. Two technologies that have gained ground and are increasingly important in contact center realities are the…

The Customer Experience has become a key element for the success of companies in an increasingly competitive market. Providing a top-notch customer experience is critical to creating strong, lasting relationships. In this context, an omnichannel software…

Artificial intelligence (AI) has revolutionized many areas of our daily lives, but one of the main challenges when we talk about adopting artificial intelligence is understanding the results produced by the algorithms on which it is…

In the competitive retail industry landscape, an omnichannel strategy has become critical to increasing Return on Investment (ROI) and achieving successful results. Omnichannel implies the integration of different sales and communication channels, offering customers a smooth…