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The benefits of cloud computing applied to customer service
January 29
In an increasingly digital and interconnected world, companies are constantly looking for innovative solutions to improve operational efficiency and deliver a superior customer experience. And this is precisely where the cloud computing comes into play. In…
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The future of customer experience: leveraging AI sentiment analysis for a deeper understanding of customers
January 23
The digital age has brought an enormous amount of data at the disposal of companies. Among the most valuable data are those that reflect customers' opinions, emotions, and perceptions. Understanding this information is critical to improve…
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Personalizing real-time customer service: the centrality of seamless customer service
January 19
Customer service is a crucial aspect for any company that wants to establish lasting relationships with its customers. In recent years, the concept of "seamless customer service" has gained increasing relevance in the contact center landscape.…
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How XCALLY’s Interactive Voice Response (IVR) designer can optimize call handling
January 17
Today, efficient call handling has become a priority for companies that want to provide a high-quality experience for their customers. L'Interactive Voice Response (IVR) designer from XCALLY presents itself as the ideal solution for streamlining the…
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Make the most of CRM Integration to optimize business efficiency
January 9
Customer Relationship Management (CRM) integration has become a crucial element for many companies aiming to improve customer management and operational efficiency. In this article, we will explore how to make the most of CRM integration to…
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AI and Automation: the technological revolution that is transforming the world of customer care
January 3
Artificial intelligence (AI) and automation are fundamentally changing the way businesses operate, offering unprecedented opportunities to improve efficiency, customer experience and overall productivity. In this article, we will explore how AI and automation are revolutionizing the…
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