How a predictive dialer can optimize the efficiency of a contact center
October 10
A contact center is a dynamic environment in which effective call handling is critical to ensuring a high-level customer experience. In this context, the use of a predictive dialer proves to be a powerful solution for […]
Text-to-speech, is a technology that enables the conversion of text to audio, offering new possibilities for interaction and accessibility. Thanks to recent developments in next-generation speech synthesis, artificial voices have become increasingly realistic and natural. In […]
Omnichannel contact center solutions: maximize the efficiency of your business with XCALLY
October 3
Successful businesses depend on effective communication and impeccable customer service. With the advent of new technologies and the evolution of communication channels, contact centers have had to adapt to meet the ever-increasing needs of modern customers. […]
How to adopt artificial intelligence technology at the enterprise level?
September 29
Artificial intelligence technology (technology related to artificial intelligence) is transforming companies in almost every industry. From chatbots to predictive analytics, from warehouse optimization to customer service, AI is revolutionizing corporate processes. Adopting AI can lead to […]
iSpeech: the technology that turns text into voice
September 26
Communication is a fundamental aspect of our daily lives, and technology continues to offer innovative solutions to facilitate the transmission of messages. One tool that is revolutionizing communication is iSpeech, a cutting-edge speech synthesis technology that […]
Is the ChatGPT revolution also affecting contact centers?
September 22
Technology is continually changing the way companies interact with their customers. One of the emerging tools in this revolution is ChatGPT (Generative Pre-trained Transformer), the artificial intelligence system that in recent months is literally disrupting our […]
