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In recent years, the generational landscape has undergone significant change. Millennials, born between the 1980s and 1990s, saw the shift from a traditional technological era to the accelerating digital age, as opposed to Gen Z, the…

In an increasingly digital and interconnected world, companies are constantly looking for innovative solutions to improve operational efficiency and deliver a superior customer experience. And this is precisely where the cloud computing comes into play. In…

The digital age has brought an enormous amount of data at the disposal of companies. Among the most valuable data are those that reflect customers' opinions, emotions, and perceptions. Understanding this information is critical to improve…

Customer service is a crucial aspect for any company that wants to establish lasting relationships with its customers. In recent years, the concept of "seamless customer service" has gained increasing relevance in the contact center landscape.…

Today, efficient call handling has become a priority for companies that want to provide a high-quality experience for their customers. L'Interactive Voice Response (IVR) designer from XCALLY presents itself as the ideal solution for streamlining the…

Customer Relationship Management (CRM) integration has become a crucial element for many companies aiming to improve customer management and operational efficiency. In this article, we will explore how to make the most of CRM integration to…