What is conversational marketing and how it can improve customer dialogue
November 13
Conversational marketing is becoming an increasingly important component of modern marketing strategies. Based on dialogue rather than simple communication, it helps companies approach customers in a more natural and engaging way, listening to their needs and […]
Learn how to use omnichannel customer engagement for successful interactions
November 10
Omnichannel customer engagementhas become a key element for modern companies that want to provide a memorable experience for their customers. This strategy enables interaction with users through different communication channels, providing continuity and personalized engagement. What […]
XCALLY: the omnichannel solution for optimizing credit recovery
November 7
Credit recovery, or debt collection, is a crucial challenge for companies that want to maintain their financial strength and reputation in the market. However, traditional communication channels such as telephone, email or mail often prove ineffective, […]
Omnichannel: the impact of AI and the role of XCALLY in contact centers, an insight
October 31
In recent years, the evolution of omnichannel solutions for contact centers has revolutionized customer interaction and opened up new opportunities to improve the operational efficiency of companies. Learn more about his vision for the XCALLY omnichannel […]
Automation triggers: what they are and how to apply them to customer care
October 25
In the dynamic world of contact centers and enterprise communications, theautomationhas become an essential component in improving operational efficiency and customer experience. Automation triggers are useful and very important tools in managing the automation of interactions […]
WhatsApp integration: the opportunities and benefits facing an omnichannel contact center
October 17
In today's digital world, companies are constantly looking for innovative ways to improve the customer service experience. Opening a communication channel via WhatsApp can be a strategic move for contact centers that wish to offer quality, […]
