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Xenialab S.r.l., an industry leader in innovative customer experience solutions, is pleased to announce its corporate name change to XCALLY S.r.l. This transformation marks a new chapter in the company's history of renewing itself to go…

Predictive dialer software systemsare indispensable for companies that handle high volumes of inbound and outbound calls. In fact, thanks to their features of optimizing timing and intelligently assigning calls to operators, they enable significant improvements in…

We are now immersed in an ultratechnological world, where everything moves at supersonic speed. In this digital age, companies must constantly update to keep up with the times and meet the evolving needs of customers. This…

What does Quality Analysis in customer experience consist of, and why is it such an important element for any company that handles large volumes of customer requests? Customer care, to date, plays a crucial role in…

In recent years, WhatsApp has established itself as one of the leading instant communication channels, with billions of active users worldwide. This popularity has led many companies to leverage WhatsApp as a customer care tool to…

In today's digital age, companies are constantly looking for innovative solutions to improve their customer service processes and deliver exceptional service experiences. As customer expectations continue to rise, companies will find themselves under increasing pressure to…