Omnichannel software: the complete solution for a borderless customer experience
December 19
The Customer Experience has become a key element for the success of companies in an increasingly competitive market. Providing a top-notch customer experience is critical to creating strong, lasting relationships. In this context, an omnichannel software […]
Explainability vs Interpretability: the challenge of transparent artificial intelligence
December 15
Artificial intelligence (AI) has revolutionized many areas of our daily lives, but one of the main challenges when we talk about adopting artificial intelligence is understanding the results produced by the algorithms on which it is […]
Omnichannel ROI: what it is and how it can be useful in retail
December 12
In the competitive retail industry landscape, an omnichannel strategy has become critical to increasing Return on Investment (ROI) and achieving successful results. Omnichannel implies the integration of different sales and communication channels, offering customers a smooth […]
Why customer journey mapping is an indispensable tool for a contact center
November 29
The customer journey mapping is a useful tool because it enables companies to understand the entire journey that customers take. This methodology enables the identification of customer touch points and analysis of customer experiences, emotions, and […]
The benefits of XCALLY WhatsApp Connector for an omnichannel customer experience
November 24
WhatsApp represents a powerful tool for implementing an omnichannel strategy, offering numerous benefits for companies. Its wide distribution and ease of use make it a favorite communication channel for consumers. With WhatsApp, it is possible to […]
How the concept of omnichannel healthcare is transforming patient care
November 21
Healthcare is undergoing a radical transformation through the adoption of the concept of omnichannel healthcare. This new philosophy is based on the integration of different communication channels, such as telemedicine, mobile apps, chatbots and digital platforms, […]
