Personalizing real-time customer service: the centrality of seamless customer service
January 19
Customer service is a crucial aspect for any company that wants to establish lasting relationships with its customers. In recent years, the concept of "seamless customer service" has gained increasing relevance in the contact center landscape. […]
How XCALLY's Interactive Voice Response (IVR) designer can optimize call handling
January 17
Today, efficient call handling has become a priority for companies that want to provide a high-quality experience for their customers. L'Interactive Voice Response (IVR) designer from XCALLY presents itself as the ideal solution for streamlining the […]
Make the most of CRM Integration to optimize business efficiency
January 9
Customer Relationship Management (CRM) integration has become a crucial element for many companies aiming to improve customer management and operational efficiency. In this article, we will explore how to make the most of CRM integration to […]
AI and Automation: the technological revolution that is transforming the world of customer care
January 3
Artificial intelligence (AI) and automation are fundamentally changing the way businesses operate, offering unprecedented opportunities to improve efficiency, customer experience and overall productivity. In this article, we will explore how AI and automation are revolutionizing the […]
WFM Software: the intelligent personnel management solution
December 27
With the increasing complexity of operations and the need to adapt quickly to changing market needs, it is essential to have intelligent tools that simplify and optimize human resource planning and management. In this article, we […]
Conversational AI and chatbots: what are the main differences and how to use them for an effective customer experience
December 22
In the ever-evolving digital world, companies are constantly seeking to improve the customer experience and offer increasingly efficient support services. Two technologies that have gained ground and are increasingly important in contact center realities are the […]
